Support
Talk to someone who can actually fix it.
Every ticket reaches the AssetOSX team directly. We answer within one business day, and usually a good deal sooner when a shoot is on the line.
How to reach us
Technicians
On a job and something is wrong? Open a ticket from inside the AssetOSX Tech app, on the job screen or from Profile, and it arrives with the shoot already attached. That is the fastest route, because we can see the property, the order and the schedule without asking.
tech@assetosx.comClients and portfolio teams
Questions about an order, a shoot, deliverables, approvals or an invoice. If you are already signed in, raise it from the project so it lands with the right context.
support@assetosx.comPrivacy and data requests
Access, correction, deletion or portability of your personal information, in line with our Privacy Policy.
privacy@assetosx.comAssetOSX Tech, the mobile app
For technicians working jobs on iPhone.
- Opening a ticket
- Tap the help icon on any job, or Profile then Support. Attach a screenshot if the app is behaving oddly. Tickets opened from a job arrive with the property and order already linked.
- Notifications and offers
- Job offers expire, so allow notifications when the app asks. If you are missing them, check iOS Settings then Notifications then AssetOSX Tech.
- Deleting your account
- In the app: Profile, then Settings, then Delete account. Your profile and personal details are removed and you are signed out everywhere. Shoots you have not delivered go back to the marketplace, and earnings already owed to you are still paid. You can also write to privacy@assetosx.com.
- Payouts
- Payouts run through Stripe. Connect your account from Profile then Earnings. If a payout looks wrong, send us the job and the date and we will trace it.